1. Nature of Services

"vividsaltStudios" provides creative, digital, branding, marketing, design, media, consulting, and related professional services.

Due to the custom and time-based nature of these services, refunds are limited once work has begun.

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2. Deposits and Retainers

Unless otherwise stated in writing:

• Deposits and retainers are non-refundable

• Deposits secure scheduling, project allocation, research, planning, and creative development time

• Retainers reserve ongoing availability and resources

By submitting payment, you acknowledge and agree that deposits and retainers compensate for time and resources committed to your project.

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3. Refund Eligibility

Refund requests may be considered on a case-by-case basis under limited circumstances, including:

• Duplicate payments

• Billing errors

• Services that cannot be delivered due to circumstances solely caused by Vivid Salt Studios

• Cancellation requests submitted before substantial work has begun

Approved refunds may be prorated based on:

• Time invested

• Work completed

• Expenses incurred

• Deliverables already provided

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4. Non-Refundable Services

Refunds will generally not be issued for:

• Completed work or delivered services

• Digital products or downloadable materials

• Branding, design, media, or custom creative work already started

• Consultation fees

• Discovery sessions or strategy calls

• Rush projects or expedited services

• Services delayed due to client inactivity or lack of communication

• Third-party expenses already incurred on behalf of the client

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5. Client Responsibilities

Clients are responsible for:

• Providing timely feedback and approvals

• Supplying necessary project materials

• Reviewing deliverables before final approval

• Communicating concerns promptly during the project process

Failure to participate in the project timeline does not guarantee eligibility for a refund.

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6. Chargebacks and Payment Disputes

Clients agree to contact "vividsaltStudios" directly to resolve concerns before initiating chargebacks or payment disputes.

Initiating a fraudulent or unjustified chargeback after services have been rendered may constitute breach of contract.

We reserve the right to provide project records, communications, contracts, invoices, and deliverables to payment processors or financial institutions in response to disputes.

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7. Project Cancellation

Either party may cancel a project subject to any written service agreement.

If a client cancels a project after work has begun:

• Payments for completed work remain due

• Deposits and retainers remain non-refundable

• Additional balances may be owed for work completed up to the cancellation date

Any unused prepaid amounts may be reviewed for partial refund eligibility at our discretion.

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8. Refund Processing

Approved refunds will generally be issued to the original payment method within a reasonable processing period, subject to payment processor timelines.

Processing times may vary depending on the financial institution or payment provider.

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9. Contact Us

If you have questions regarding this Refund Policy or wish to request a refund review, please contact:

"vividsaltStudios"
Website: www.vividsaltstudios.com
Email: andrewaragonverified@gmail.com
Location: Colorado, United States